Portofino Suede Hi-Top Loafer

Q: How long does shipping take?

Orders are processed within 24–72 hours after purchase. Estimated delivery times: United States: 8–15 business days International: 12–18 business days, depending on customs clearance Please note that delivery times are estimates and may vary during peak seasons or due to customs delays.

Q: How much does shipping cost?

$9.95 flat-rate shipping on orders under $100 Free shipping on orders over $100 Priority Insured Shipping is available at checkout for an additional fee

Q: Will I have to pay customs or import fees?

No. All customs and import fees are covered by us. The price you see at checkout is the final price you pay, with no additional charges on delivery. In rare cases where a carrier or local customs authority contacts you regarding fees, please reach out to our support team and we’ll take care of it for you.

Q: How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Steps: Open your shipping confirmation email Click the tracking link provided View real-time updates from the carrier Tracking may take 24–48 hours to activate after shipment. Alternatively, you can track your order at the link below: https://www.saintandvale.com/apps/trackorder

Q: Can I change or cancel my order?

Yes, but only within 24 hours of placing your order . Once your order has been processed or shipped, we are unable to make changes or cancellations. If you need to update your order, contact us as soon as possible.

TRUSTED BY MEN WITH TASTE

My wife usually hates my clothes. She actually stopped me on the way out the door to dinner at Hillstone and asked, 'Wait, when did you get that?' She thought I dropped a fortune. We’re keeping the price between us.

- Josef T.

I have two pairs of the Loro Piana Summer Walks that sit in my closet because I’m terrified of scuffing them. I bought these to be my 'beater' pair, but the suede is actually softer than the originals. Now I wear these 5 days a week and the Loros catch dust.

- Jonathan R.

Took a little longer than expected to get tracking updates, but I was really happy with my order.

- Max K.

Usually, a new pair of leather loafers means two weeks of blisters and band-aids on my heels. I took a risk and wore these straight out of the box to a wedding in Charleston. Danced for three hours, no socks, and my feet felt fine. Unheard of.

- Thomas B.

I usually scroll past Instagram ads for shoes because they always look cheap in person. I only ordered these because of the return policy. I was wrong. The leather has that heavy, expensive smell right out of the box, and the patina is getting better after a month of wear.

- Arthur L.

I messed up my sizing and ordered a half size too small. Was dreading the return process, but your team had the exchange sorted in 2 days. The shoes are great, but the service is why I’ll come back.

- Michael K.

I’m done paying $700 just for the name on the insole. These give me the same silhouette and the same Italian leather feel for a fraction of the cost. I used the money I saved to upgrade my flight to first class. Better investment.

- James P.

Thank you for not putting a tacky gold buckle or a weird logo on the side. It is so hard to find clean, classic leather shoes that don’t scream for attention. These are understated and elegant. Exactly what I was looking for.

- Daniel T.

30-Day Money Back Guarantee

Not happy with your order? No worries. Our stress-free return policy lets you send it back for a full refund.

Simply contact our support team at support@saintandvale.com, and we’ll guide you through the return process.

Need Help?

Frequently Asked Questions

Where can I contact support?

We're always here to help! We're available every day of the week at the hours below.

Our hours:

Mon - Fri: 9:00 AM - 5:00 PM
Sat - Sun: 10:00 AM - 3:00 PM

We'll do our best to get back to you within 48 hours. We always strive to respond as quickly as possible!

Email us at: support@saintandvale.com

Do you ship worldwide?

Yes, we ship worldwide. Delivery times may vary depending on your country and local customs processing.

How long does shipping take?

Orders are processed within 24–72 hours after purchase.

Estimated delivery times:

United States: 8–15 business days
International: 12–18 business days, depending on customs clearance

Please note that delivery times are estimates and may vary during peak seasons or due to customs delays.

How much does shipping cost?

$9.95 flat-rate shipping on orders under $100
Free shipping on orders over $100
Priority Insured Shipping is available at checkout for an additional fee

What shipping carriers do you use?

We ship using USPS, DHL, FedEx, and trusted local postal carriers, depending on your destination.

The exact carrier will be shown in your tracking details once your order ships.

Will I have to pay customs or import fees?

No. All customs and import fees are covered by us. The price you see at checkout is the final price you pay, with no additional charges on delivery.

In rare cases where a carrier or local customs authority contacts you regarding fees, please reach out to our support team and we’ll take care of it for you.

Are your products true to size?

Yes, our pieces are designed with modern, true-to-size fits. We recommend checking our size charts on each product page for exact measurements.

If you prefer a more relaxed or fitted look, you can easily adjust by one size up or down.

How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking link.

Steps:

Open your shipping confirmation email
Click the tracking link provided
View real-time updates from the carrier

Tracking may take 24–48 hours to activate after shipment.

Alternatively, you can track your order at the link below:
https://www.saintandvale.com/apps/trackorder

Can I change or cancel my order?

Yes, but only within 24 hours of placing your order.

Once your order has been processed or shipped, we are unable to make changes or cancellations.

If you need to update your order, contact us as soon as possible.

What if I receive the wrong size or item?

If you receive the wrong size or incorrect item, contact us within 30 days of delivery.

Please include:

Your order number
A photo of the item you received

We’ll resolve the issue as quickly as possible.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or not as described, contact our support team immediately, and we'll make it right by issuing a refund or sending a replacement.

Can I return or exchange an item?

Yes. Returns and Exchanges are accepted as long as your request meets the conditions outlined in our Return Policy.

Items must be:

Unused
In original condition

How does the return/exchange process work?

Contact our support team at support@saintandvale.com to request a return
If approved, you’ll receive return instructions
Ship the item back following the provided instructions
Once received and inspected, your refund or exchange will be processed

How long does it take to receive a refund?

After your return is received and inspected, refunds are processed within 5–7 business days.

Your bank or payment provider may take additional time to post the refund to your account.

What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay
AmazonPay
iDeal
Bancontact

How do I know my payment information is safe?

Our website uses SSL (Secure Socket Layer) encryption, which protects your personal and payment information during checkout.

All payments are processed through PCI-compliant, secure payment providers using bank-grade encryption.

We never store your full credit card details.

Five-Star Support

support@saintandvale.com

Secure checkout

All payments are securely processed

Stress-Free Returns

Within 30 days of purchase

Worldwide Shipping

Anytime, anywhere

Portofino Suede Hi-Top Loafer

Important shipping update

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Frequently Asked Questions