The Vienna

Our pieces are cut to their own measurements, so the size you wear elsewhere isn't always the right one here. Every product page has a Size guide with exact measurements for that piece. Compare them to something you already own that fits well.

For shoes, our printable Shoe Fit Guide lets you measure your foot at home in a couple of minutes.

Still unsure? Email support@saintandvale.com with your height, weight and usual size, and we'll recommend one. And if it's not right, exchanges are easy within 30 days.

We ship worldwide. Orders are processed within 24–72 hours after purchase, then delivered in:

• United States: 8–15 business days
• International: 12–18 business days, depending on customs clearance

We ship with USPS, DHL, FedEx and trusted local postal carriers, depending on your destination. Your tracking email shows which one. Delivery times are estimates and can run longer during peak seasons or due to customs delays.

• Free shipping on orders over $100
• $9.95 flat-rate shipping on orders under $100
• Priority Insured Shipping is available at checkout for an additional fee

No customs or import fees. We cover them, so the price you see at checkout is the final price you pay, with no charges on delivery. If a carrier or customs office ever contacts you about fees, reach out to us and we’ll take care of it.

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Tracking may take 24–48 hours to activate after shipment.

You can also track your order here:
https://www.saintandvale.com/apps/trackorder

Yes, within 24 hours of placing your order. Once your order has been processed or shipped, we can’t make changes or cancellations, so contact us as soon as possible if you need to update it.

Unused items in original condition can be returned or exchanged within 30 days, as outlined in our Return Policy.

1. Email support@saintandvale.com to start your return or exchange
2. Once approved, we’ll send you return instructions
3. Ship the item back following those instructions
4. After we receive and inspect it, your refund or exchange is processed within 5–7 business days

Your bank or payment provider may take a few extra days to post a refund to your account.

If you receive the wrong size or item, or your order arrives damaged, defective or not as described, contact us within 30 days of delivery. Please include your order number and a photo of what you received, and we’ll make it right with a replacement or a refund.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Amazon Pay, iDEAL and Bancontact.

Checkout is protected with SSL encryption, and all payments are processed through PCI-compliant, secure payment providers. We never store your full card details.

We're always here to help! Email us at support@saintandvale.com.

Our hours (EST):

• Mon - Fri: 9:00 AM - 5:00 PM
• Sat - Sun: 10:00 AM - 3:00 PM

We'll do our best to get back to you within 48 hours, and we always strive to respond as quickly as possible.