4 products
Need Help?
Frequently Asked Questions
Where can I contact support?
We're always here to help! We're available every day of the week at the hours below.
Our hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 3:00 PM
We'll do our best to get back to you within 48 hours. We always strive to respond as quickly as possible!
Email us at: support@saintandvale.com
Do you ship worldwide?
Yes, we ship worldwide. Delivery times may vary depending on your country and local customs processing.
How long does shipping take?
Orders are processed within 24–72 hours after purchase.
Estimated delivery times:
- United States: 8–15 business days
- International: 12–18 business days, depending on customs clearance
Please note that delivery times are estimates and may vary during peak seasons or due to customs delays.
How much does shipping cost?
- $9.95 flat-rate shipping on orders under $100
- Free shipping on orders over $100
- Priority Insured Shipping is available at checkout for an additional fee
What shipping carriers do you use?
We ship using USPS, DHL, FedEx, and trusted local postal carriers, depending on your destination.
The exact carrier will be shown in your tracking details once your order ships.
Will I have to pay customs or import fees?
No. All customs and import fees are covered by us. The price you see at checkout is the final price you pay, with no additional charges on delivery.
In rare cases where a carrier or local customs authority contacts you regarding fees, please reach out to our support team and we’ll take care of it for you.
Are your products true to size?
Yes, our pieces are designed with modern, true-to-size fits. We recommend checking our size charts on each product page for exact measurements.
If you prefer a more relaxed or fitted look, you can easily adjust by one size up or down.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link.
Steps:
- Open your shipping confirmation email
- Click the tracking link provided
- View real-time updates from the carrier
Tracking may take 24–48 hours to activate after shipment.
Alternatively, you can track your order at the link below:
https://www.saintandvale.com/apps/trackorder
Can I change or cancel my order?
Yes, but only within 24 hours of placing your order.
Once your order has been processed or shipped, we are unable to make changes or cancellations.
If you need to update your order, contact us as soon as possible.
What if I receive the wrong size or item?
If you receive the wrong size or incorrect item, contact us within 30 days of delivery.
Please include:
- Your order number
- A photo of the item you received
We’ll resolve the issue as quickly as possible.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or not as described, contact our support team immediately, and we'll make it right by issuing a refund or sending a replacement.
Can I return or exchange an item?
Yes. Returns and Exchanges are accepted as long as your request meets the conditions outlined in our Return Policy.
Items must be:
- Unused
- In original condition
How does the return/exchange process work?
- Contact our support team at support@saintandvale.com to request a return
- If approved, you’ll receive return instructions
- Ship the item back following the provided instructions
- Once received and inspected, your refund or exchange will be processed
How long does it take to receive a refund?
After your return is received and inspected, refunds are processed within 5–7 business days.
Your bank or payment provider may take additional time to post the refund to your account.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- AmazonPay
- iDeal
- Bancontact
How do I know my payment information is safe?
Our website uses SSL (Secure Socket Layer) encryption, which protects your personal and payment information during checkout.
All payments are processed through PCI-compliant, secure payment providers using bank-grade encryption.
We never store your full credit card details.
Five-Star Support
Secure checkout
All payments are securely processed
Stress-Free Returns
Within 30 days of purchase
Worldwide Shipping
Anytime, anywhere










